Last updated: February 10, 2020
As is true of most websites and applications, Nuro’s website and mobile application collect certain information automatically and store it in log files for security, maintenance, and analytics purposes. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of Nuro’s website and mobile application, including a history of which pages within Nuro’s website you view. We use this information to design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website and mobile application, analyze trends, and track visitor movements.
Nuro is developing a service to provide deliveries using autonomous vehicles. Nuro’s autonomous and mapping vehicles use sensing systems, including cameras and microphones, to perceive objects and environmental conditions, enabling safe operation. The vehicles “see” and “hear” their environment in much the same manner as the driver of a regular, passenger vehicle would, and so these sensing systems may incidentally capture images or sounds that include users of the service. The data collected by these sensing systems is logged, and used to operate the vehicle and provide customer support, and to improve driving performance and customer experience.
If you allow us access to your location through your device permissions, we may collect this information during an order and delivery for the purpose of providing deliveries to a convenient location. You may choose whether to provide us your location; if you choose not to provide us access to your location, we will deliver based on your provided delivery address, which in some cases (such as a large apartment complex) may be further from your device’s location. Most devices allow you to deactivate location sharing in the settings menu; please contact your device manufacturer if you would like more information on how to control location sharing.
We keep your data for only as long as it is needed to complete the purpose for which it was collected or as required by law. Nuro is based in the United States and the information we collect is governed by US law.
Nuro’s services are not available to children under the age of 13, nor are they intended for use by anyone under the age of 13. A valid credit card is required to place an order on our system. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us, please contact us at firstname.lastname@example.org. You can request to review the information we collected and request that we delete the child’s personal information. If we obtain actual knowledge that any information we collect has been provided by a child under the age of 13, we will delete that information.
Changes to this policy
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