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Nuro, Inc. SMS Privacy Policy

Last updated: 08/03/2026

This Privacy Policy describes how Nuro, Inc. handles personal information in connection with our SMS Service (the "Service"), which we make available through a third-party service provider to communicate with driver candidates about interviews and applications. Please also read our Terms of Service, which are incorporated into this Policy. By using the Service, you consent to this Privacy Policy.

We may update this Policy from time to time. If we make changes, we will revise the date at the top of this page. By continuing to use the Service after a revised Policy takes effect, you agree to be bound by it.

SMS/Text Messaging

By providing your mobile number, you consent to receive automated text messages from Nuro, Inc. about your driver application, including interview scheduling, interview reminders, and application status updates. Message frequency may vary, and message and data rates may apply. You can opt out at any time by replying "STOP" to any message.

We do not share your mobile contact information with third parties or affiliates for marketing or promotional purposes. We may share information with subcontractors who support the Service, such as customer service providers. Text messaging originator opt-in data and consent are never shared with third parties. More information on how Nuro, Inc. shares personal information can be found in our Privacy Policy.

Information We Collect

The types of information we collect through the Service include, but are not limited to, the following. We receive this information from you directly and, in some cases, from our third-party service provider:

  • Contact information, such as your name and mobile phone number, for example when you provide your number during the application process so we can reach you about interviews

  • Message content, meaning the text of messages you send through the Service, so we can respond to you and coordinate your application

  • Application-related information, such as details about your interview scheduling and application status that come up in our conversations with you

  • Feedback, including any comments or questions about the Service that you send to us

Each message you send through the Service is stored by Nuro, Inc. so that we can provide the Service and maintain a record of our communications with you.

How We Use Information

We may use the information we collect for the following purposes:

  • To provide, maintain, and improve the Service

  • To schedule, confirm, and remind you about interviews, and to update you on the status of your driver application

  • To respond to your questions and provide support throughout the application process

How We Share Information

We will not sell your personal information. We may share the information we collect about you in the following circumstances:

  • Within Nuro, Inc. and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership

  • With trusted service providers who process information on our behalf, under agreements that require them to follow our instructions and maintain appropriate confidentiality and security measures

  • With third parties who have entered into non-disclosure agreements with us

  • When we need to enforce our Terms of Service

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

How Long We Keep Information

We keep the information we collect for as long as reasonably necessary to provide the Service, administer the application and hiring process, communicate with you, and satisfy our legal or contractual obligations. Where required, we will anonymize or dispose of information when we no longer need it for these purposes.

Security

We take reasonable administrative, technical, and physical measures to protect your personal information, including working with third-party service providers who do the same. However, no system is completely secure, and we cannot guarantee that unauthorized parties will never gain access to your information. Please note that when you use the Service, your information travels through third-party infrastructure that we do not control, such as an SMS delivery platform or your carrier's network.

Opting Out

You can opt out of the Service at any time, for any reason, by replying "STOP", and you can also reply “HELP” for further assistance.

Opting out will not eliminate you from consideration from any roles for which you have applied.

Children

The Service is not available to children under the age of 13, nor is it intended for use by anyone under 13, and we do not knowingly collect information from children under 13. By using the Service, you represent that you are at least 18 years old and legally eligible to apply for a driver position in the United States.

California Residents

California residents have rights regarding their personal information under the California Consumer Privacy Act. For more information about these rights, visit our Privacy Policy.

Intended Audience

The Service is limited to US residents only.

Questions or Concerns?

You may contact us at any time by texting "HELP" to the 10-digit phone number used to message you, or by reaching us at privacy@nuro.ai, if you have any questions or comments about this Policy.

Terms of Service

When you agree to receive SMS messages from Nuro.ai, we may send you messages related to your job application, including updates, interview coordination, and other recruiting communications.

You can cancel the SMS service at any time by replying with any of the following industry standard keywords:

  • a. STOP
  • b. STOPALL
  • c. OPTOUT
  • d. CANCEL
  • e. END
  • f. QUIT
  • g. UNSUBSCRIBE
  • h. REVOKE

After you opt out, we may send one final text message confirming that you have been unsubscribed. No further recruiting SMS messages will be sent unless you opt in again.

To opt back in, reply with any of the following industry standard keywords:

  • a. START
  • b. UNSTOP
  • c. YES

For help, reply HELP or contact us at EMAIL or PHONE NUMBER.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply. Message frequency may vary. Contact your wireless provider for details.

For more information on how we handle your data, please review our Privacy Policy at: www.nuro.ai/nuro-inc-sms-privacy-policy

For additional information about privacy, please read our Privacy Policy.